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Will Target return an item not in the original box?
I bought my mom a Cuisinart cutlery set for Christmas for $100 from Target. Less than a month later, as she was cooking dinner, the block fell completely apart and all the knives fell on the floor and almost hit her foot. The block was glued and the glue came undone. She called Target and they said to bring it to the store and they would see what they would do. Then we had a big snowstorm hit and we lost track of time. Now, our date to return is coming up (March 16).
We live in a very small town and the closest Target is over 90 minutes away. My mom, when she got the cutlery set, assumed it was brand new and nothing to worry about so she threw the box away. So my question is, is it worth driving 90 minutes to see if Target will replace it or should we just try and glue the thing back together again? I'm not sure if Target will even replace it since we have no box.
5 Answers
- 1 month ago
You can always call them before you go, let them know what happened. Ask if you're still able to return it. If it's still before the due date to return it, they most likely will give you store credit if you don't have the receipt. Also have a look at their return policy on their website before you decide to go.
Target shouldn't repackage it to resell, it's damaged so they should write it off.
- RobsteriarkLv 72 months ago
Normal returns policies regarding unwanted goods are totally irrelevant, so you don’t need the box.
You’re returning it under warranty for refund or exchange.
It’s no skin off Target’s nose, and they’ll either exchange the goods or offer store credit, but depending upon your local consumer laws you may have the right to insist upon a full refund.
I’d strongly suggest the refund if possible: faults such as you have described tend to come in batches, so it’s entirely possible that branch of Target will have a bad batch of stock. You have a greater chance of avoiding that happening again by buying the same product elsewhere.
Target will just claim a credit from the manufacturer of their official distributor and either return them to Cuisinart or destroy them. Cheap goods usually get destroyed, same deal with any goods which are unrepairable and not cost effective to return.
- A HunchLv 72 months ago
Target has a 90 day return period.
If it's before that period, you should have no problem returning it.
it doesn't matter if you don't have the box.
However, it's probably easier to contact cuisinart and ask them to send you the new block. You probably need to know the model number.
- 2 months ago
If the return period hasn't passed, you should be able to return it. Target should still take it without the box, as it can't be sold again anyways. I would phone Target and ask, as each local Target often has their own policies. If you can't return it to Target, find out if there's a warranty for it. You'll have to reach out the the company directly for this. I would expect that it has a warranty of at least a couple years, so I would look into it if Target won't take them back.
